Woman says United Airlines staff 'mistreated' her over carry-on bag they claimed didn't fit

Lifestyle News

A passenger had a heated row with airline staff when they said her carry-on bag was too large — even though it fit inside their measuring rack. Natalia Rutkowski, 27, was checking in for a flight from Chicago to New Jersey with her mother Anna, 58, when United Airlines staff told her that her handbag was too big.

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