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  1. You return a non-defective or undamaged product. All returned oversized items are fully inspected upon their arrival back at our warehouse. We reserve the right to deduct the return shipping fee, which generally ranges from $100 to $695 or more (depending on size and weight), if the item is not in its original condition upon arrival back at our ...

  2. Oversized items are large products that must ship through a freight carrier based on meeting one or more of the following criteria: Weigh 151 lbs. or more when packaged. Length measures 108 in. or more. Girth measures 165 in. or more. If an item ships on a wooden pallet, regardless of weight (generally 100-150 lb.)

  3. If the product is not defective, return shipping fees will apply. *At our sole discretion, a replacement may be sent immediately, before we receive your return. If you have received an immediate replacement, please ensure the original shipment reaches our warehouse within 30 days of initiating the return to avoid charges for the replacement.

  4. Click Hereand sign into your account. Click the Orders & Returnstile from your Dashboard in My Account. Click Return Itemnext to the item you want to return. Provide your return information. Click Submit Return. Click Get Labelto select your return label delivery, and follow the included instructions to return your item.

  5. How Do I Login and Out of My Account? Log In: Click the My Accountlink located at the top of the homepage, or click here. Enter your email address and password. Click Continue to log into your account. Log Out: There are two ways to log out of your account. Click the Sign Outlink located in the top right corner of our homepage.

  6. PLEASE NOTE: Our Customer Care team is currently experiencing higher than normal volume. To view the most up to date status of your order, check your Club O balance or initiate a return, please sign into My Account.For answers to most frequently asked questions, check out our Help Center categories.

  7. Mar 26, 2024 · Terms and Conditions. Accessing any of the Beyond websites (“Sites”) constitutes your agreement to the following Terms and Conditions (“Terms”). If you do not agree with these Terms, you may not access the Sites. The Sites are operated by Beyond, Inc. (“Beyond,” “us” or “we”). We are a company incorporated in Delaware and ...