Don't Let Metrics Make You Choke

Forbes
Don't Let Metrics Make You Choke
Don't Let Metrics Make You Choke

I'm a golfer, and I enjoy learning about pro golfers' experiences. Recently I came across this Harrison Frazar quote: “I'd had it with trying to be perfect. I was going to pick a shot, stand up and hit it.” At that time, Frazar later revealed, he was about ready to walk away from the PGA Tour. He said he felt empty and doubted his body, heart, mind, skills -- and even his self-worth. The harder he tried, the worse he performed. It's a sad story (but with a happy ending) that illustrates the danger of metrics. And I believe that this danger exists both in golf and in business. Nobody's perfect. It's common business practice to tie performance metrics to strategy. The problem occurs when businesses

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