Lloyds and Halifax customers hit by online banking glitch
Lloyds (LLOY.L) and Halifax customers have reported experiencing problems logging onto online and mobile banking services on Monday.
The bank confirmed that many people were experiencing issues in a twitter post saying: “We know some of you are having issues with logging into Internet banking and mobile app.”
Several customers expressed their frustration at the problems occurring on the first day of the month as payments are due, leaving many under time pressure to pay their bills.
One twitter user wrote: “Any idea when it will be sorted, I’ve payments to make today!”.
Another added: “And on the first of the month, when people have bills to pay. Nice one”.
And on the first of the month, when people have bills to pay. Nice one 🙄
— Kathryn Harrop (@KathrynHarrop90) June 1, 2020
Users of the banking services are struggling to access both the website and mobile app.
Customers also complained of problems reaching the banks through telephone banking services, with one customer tweeting: “The automated banking on the phone doesn't seem to be working either.”
Another customer complained of being “disconnected 8 times whilst trying to phone through for help.”
The banks apologised to customers on Twitter, saying: “We’re sorry for this. We’re working to have it back to normal soon.”
We know some of you are having issues with logging into Internet banking and Mobile App. We’re sorry for this. We’re working to have it back to normal soon.
— Lloyds Bank (@LloydsBank) June 1, 2020
According to network status monitoring website Downdetector, over 3,000 people have reported problems with Lloyds banking services. The majority (80%) of issues reported were with internet banking, while 18% were problems with mobile banking.
Downdetector shows 1,780 customers have registered complaints about Halifax’s services.
The issues seem to be affecting online banking users across the UK, according to Downdetector’s live outage map.
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This is not the first incident of outage though. Earlier in January thousands of Lloyds and Halifax customers were similarly unable to make online payments after the banks’ websites were hit by serious technical problems.
In November, TSB customers faced similar issues. The bank had a major IT meltdown in 2018. The bank blamed a botched migration to a new computer system saying it left many customers unable to access internet or mobile banking and led to a surge in fraud.
TSB chairman Richard Meddings had apologised to customers after a damning report concluded opportunities were missed to avoid the IT meltdown.
