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"The headsets were going out," Judge said after the game. "We are having headset issues. This has happened in every game so far. We deal with the league and they keep telling us there are different software updates or whatever it is, but we had to call two timeouts today because we were trying to send the deals in personnel wise and you got half of the headsets not getting reception. That is the issue right there. We are trying to make the right call."
Judge did say later that there were times when New York had to use a timeout because they were caught in the wrong look, but he said this issue has happened at every single stadium the Giants have played in this season, home and away.
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"We have to make sure the hardware is working," Judge added. "So whatever the issue with that is, the people involved better get it fixed fast."
The Giants lost the game, 20-17, though they can also blame several costly mistakes like an offsides penalty that negated an interception on what would become Kansas City's eventual game-winning drive. Judge said there were two moments in the game when the headsets were malfunctioning.
"We will do hand signals or whatever we have to do," he continued. "If we can’t rely on the equipment, we will figure something else out. At one point, we tried to go back to the old equipment, and they told us we were not allowed to do it for whatever reason. We didn’t have issues with it last year for the most part. Hopefully we will figure that out."
The Giants used up all of their timeouts in the first half by the time 3:09 was left to play in the second quarter. In particular, one was noteworthy because it came with New York facing a third-and-4 from the Chiefs' seven-yard line late in the half. Coming out of the stoppage, however, the Giants called a short passing play that was well short of the line to gain, forcing the Giants to settle for a field goal.
Judge said the Giants have reached out to the NFL for clarity and guidance on the issue but claimed the team has been rebuffed after it proposed using different software in an attempt to solve the matter.
"We get the communication back that these things are an issue and then we get told they have adjusted this, they have done this, whatever it is," Judge said. "We have tried to adjust and use different hardware. It has not been allowed. We will keep on moving on. Look, I don’t want to make this about stupid headsets. That is not what this is about. That was not the fact. We have to do other things on our own to make sure we have success.”
The NFL, however, said it was not properly alerted during the game of any issues and dismissed the notion that the malfunction came from the league's side.
"We have not been able to identify an issue in last night's game with the Giants' communication system," the league said Tuesday in a statement, according to Newsday. "We were not made aware of any issues during the game from the club through our standard communication channels that are used to identify gameday issues. We are looking into the matter with all involved parties; however, we are confident that nothing is attributable to the Bose headset."
This article originally appeared on USA TODAY: Giants' Joe Judge unhappy with malfunctioning headsets