A demotivated dollar-store worker quit retail after an impressed customer told her to apply to a law firm. She got the job and now earns $3 an hour more, plus benefits.

·2 min read
Grocery store worker, low-wage
Disillusioned restaurant and store workers are looking for new opportunities. LM Otero/AP Photo

A dollar-store worker who was tired of working in retail quit her job to work at a law firm after being recommended by a customer, The Washington Post reported.

Christina Noles, 34, was earning $10.25 an hour working closing shifts during the pandemic. Increasingly, she felt that a future in retail was "untenable," she told The Post. During one busy shift, a customer approached Noles and said they were impressed by her work ethic. The customer told Noles to apply for an opening at their law firm.

Noles applied and was offered the job shortly after, The Post reported. She is now making $3 an hour more than at the dollar store, plus benefits, as an intake specialist, she said.

"There's a part of me that feels like this must all be a dream," Noles told The Post. "There were a lot of things I liked about retail: I love talking to people and helping them, but the pandemic made me realize it was untenable."

Noles is one of many retail workers abandoning low-paying jobs at stores and restaurants to find new opportunities.

As Insider's Mary Meisenzahl reported, many workers say demanding customers and the stress of the work aren't worth their while.

Read more: Dissatisfied retail workers are leaving the industry because of abusive customers and low pay, and that's making the labor crunch worse

Businesses across the US are grappling with a national labor shortage, and they're trying to attract workers. Some US business owners have had to get more creative with whom they hire, and they're tapping teen workers to fill these spaces.

Data from the Bureau of Labor Statistics, cited by The Wall Street Journal, showed that teen unemployment rates in the US were at their lowest level since 1953, and the number of teens in work has reached the highest rate since 2008.

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