Puck Daddy - NHL

Head to NHL.com after a game, and the experience is already "beyond the box score." There are copious amounts of game notes, photos right off the wire, videos of every goal and key moments. It succinctly captures the game experience. What the NHL is hoping to do through its social media initiatives is to capture the fan experience in the same way.

Imagine a button next to "video" and "photos" that says, for example, "fan views." It's not just a collection of game-related fan blogs and tweets; it's original photos and video captured by fans in the arena that gives someone not occupying one of the 17,000 seats that night the feeling of having roamed the concourses, consumed the concessions and slapped the hands of strangers after a goal.

This scenario is a big-picture objective for the League's social media efforts, which have aggressively boomed on blogs, Twitter and recently on a revamped Facebook home page. The goal is simple: Make it more fun to be an NHL fan, which in turn will make more sports fans want to become one.

"Social networks aren't about Web sites. They're about experiences," said Mike DiLorenzo, director of social media marketing and strategy for the NHL.

The NHL believes that bringing fans together socially online, and bringing fans closer to their favorite teams and players, is a fundamental way to grow the game in a changing media culture. But will these "fan experiences" happen organically enough to not feel like a corporate marketing campaign; and will the ongoing debate about how teams and players use Twitter result in too much control over their messages to fans?

DiLorenzo is the man behind the NHL Fans microsite, a massive collection of social media that ties together blogs, videos, tweets, user pages and message boards -- which have always been the leading attraction for many hockey fans using the NHL's official team sites.

For blogs, NHL Fans has a content sharing agreement with SB Nation (as does Yahoo! Sports) and uses blogs created by its own users.

"Blogs are the original social networking tool. They bring a voice and perspective to the NHL media property that may not currently exist," he said. "We're trying to encourage more of our users to write about their favorite team and inspire more dialogue."

(Ed. Note: At the time of our interview with DiLorenzo, the Bleacher Report was also a content provider. Scanning the site today, only SB Nation currently appears on the blog roll.)

In other words, the NHL wants to activate their fans into content providers and marketing foot soldiers, something evident by the League's approach to both Twitter and Facebook in recent months. NHL Fans encourages users to bring the NHL to their favorite social media sites and to their personal blogs through widgets.

That effort is even more evident on the League's new Facebook site, which includes a custom tag for NHL content:

The original NHL Facebook page was actually started by a fan and has grown organically over the years. The NHL is just now beefing up that page with some innovations.

"People are spending a finite amount of time online every day, and increasingly that time is being eaten up on the social networks," said DiLorenzo. "We need to increase our share of people's time when they're on Facebook."

To that end, the NHL has created some quirky viral ways for fans to engage each other and reach out to non-hockey fans. For example: If you have a dinner date that ends up cancelling at the last minute, why not send over an NHL-approved "2 minute minor" or a smack to the face as a Facebook gift?

The NHL is also trying to engage its fans on Twitter, sometimes through unique concepts like supporting "Tweetups" around North America and the League's "Super Saturday Pick 15" contest, in which fans tweeted winners for a full slate of games in an attempt to win a trip for two to any NHL game this regular season.

DiLorenzo said it's a way to bring more attention to games outside of a fan's viewing area. "One of the marketing challenges that we have is that fans activate locally but not necessarily nationally," he said. 

Twitter is an interesting concept for the NHL. As a League, it's used the social network well; but it's still trying to figure out the "proper" way for its teams and players to use it. The NHL made news earlier this month with a Twitter policy that seemed fairly restrictive for a League that had embraced social media. From Reuters:

Following the lead of the NFL and NBA, the NHL said it was close to making recommendations that will prohibit players from using communicational devices for social media activity -- including Twitter and Facebook -- 30 minutes before and after games, practices, meetings and media access periods. The ban would extend to coaches, trainers and all game-related personnel.

While some assumed this was the NHL's official policy, DiLorenzo stressed that it's still a work in progress. "I think it's most accurate to say that we have guidelines," he said. "We don't want to be restrictive, because we understand the great potential of the teams and the players being involved. But we acknowledge there's a right way to get involved."

Compounding the issue is that players are using Twitter independent of their teams, like Martin Havlat's(notes) groundbreaking rebuking of the Chicago Blackhawks' decisions this summer and players like Mike Green(notes) of the Washington Capitals using social media to increase their profiles; and, in Green's case, drop an F-bomb about the Swine Flu on occasion.

DiLorenzo sees these outspoken players as exceptions to the rule. "It's not in the NHL player's DNA to be self promotional. It's foolish to think that we'll never have a problem, but it's just not who our players are."

He said he isn't sure where the policy for Twitter is headed. Loose guidelines to the teams? A formal, League-wide policy handed down by Gary Bettman about when and what to tweet? The only certainty is that the NHL won't allow this aspect of its social media movement to get out of hand. "I think we see a need for there to be some areas of black and white for what's appropriate," said DiLorenzo.

Like so many other businesses, the NHL is attempting to catch a runaway train when it comes to social media, through policies and applications. Take the League's mobile apps, which are still being developed. DiLorenzo sees them as part of the game-going experience, not only in chronicling the action for NHL.com one day but in making it part of the fan fun during the game.

"[The question is] how can I use existing social platform and integrate a Jumbotron campaign that inspires people to participate in a contest and amplify the experience of being at the game?" he said, mentioning contests like the chance to ride the Zamboni between periods as one possibility.

All of this leads to one question: Can social media efforts grow the game beyond the cult of puckheads dedicated to hockey in the U.S.?

If nothing else, all of these efforts open up on avenues of communication with non-hockey fans in an attempt to find whatever it is that might spark their interest in the NHL.

"We know that 92 percent of NHL fans also like the NFL. These fans [don't behave] differently than how NFL fans behave," said DiLorenzo. "There's something in their DNA that's common. We have to tap into that."

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16 Comments

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  1. Eric R
    1. Posted by Eric R Thu Oct 29, 2009 5:36 pm EDT

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    "We know that 92 percent of NHL fans also like the NFL. These fans [don't behave] differently than how NFL fans behave," said DiLorenzo. "There's something in their DNA that's common."
    I feel very insulted at this notion.
  2. Coach Isiah Thompson
    2. Posted by Coach Isiah Thompson Thu Oct 29, 2009 5:40 pm EDT

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    When asked about growing pains the NHL is experiencing, commissioner Gary Bettman had this to say: "Easy squeezy, lemon peasy"!
  3. Naomi S
    3. Posted by Naomi S Thu Oct 29, 2009 5:48 pm EDT

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    F-cking swine flu.
  4. habs1rule
    4. Posted by habs1rule Thu Oct 29, 2009 6:37 pm EDT

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    Last year, I would visit NHL.com and they had all the games with a live scoreboard, with the score, time, period and penalties, if any, just like being at the game. Why did they take that feature away, it was one of the best features they had.
  5. Mike H
    5. Posted by Mike H Thu Oct 29, 2009 8:23 pm EDT

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    you can still find it you just have to go into the game center. Its under the score board marked live score or reel time score or something like that
  6. empty_amc
    6. Posted by empty_amc Thu Oct 29, 2009 8:29 pm EDT

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    How about where the experience counts . . . Las Vegas!
    I'm traveling there soon and want to know if anyone can tell me the best casino to watch and wager on hockey.
    Last time I was there, most casino didn't have the NHL spread up, nor the games on TV.
    Can someone help me out with my experience?
  7. habs1rule
    7. Posted by habs1rule Thu Oct 29, 2009 9:34 pm EDT

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    Palms Resorts Casino is where I went on my only visit there, and had a great time. Good luck, and play #17 for me, I like the action.
  8. NYR34
    8. Posted by NYR34 Thu Oct 29, 2009 10:15 pm EDT

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    "Got a question for NHL Commish Gary Bettman? Call his show on NHL Radio (heard on NHL.com, XM 204 and Sirius 208), "NHL Hour," today from 4-5 p.m. ET. Guest today is Luc Robitaille. Call in # is 1-877-645-6696"
    Deadly proposition, that is.
  9. MarkT
    9. Posted by MarkT Thu Oct 29, 2009 10:19 pm EDT

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    If they really want to make the fans feel good about the league, stop all the BS about Crosby and Ovechkin and have the refs call the same calls on them as they do everyone else.
  10. big audio
    10. Posted by big audio Thu Oct 29, 2009 10:27 pm EDT

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    Conceptually, it all sounds like a good thing.
    However, once the NHL touches something, it begins to reek.
    These social networking sites were born not out of greed, but out of freedom of expression, the free sharing of ideas, music, video, etc.. These people sharing were not trying to bankrupt media companies, they were interested in making connections with other people. Once the "mainstream" discovers them, they change. Suddenly, the "mainstream" media with their money, tries to take the sites over either through content or through advertizing, turning once-vital truly open social sites into a commercial enterprise who's only goal is to create cash. Once the NHL and the NFL etc. start using these services for their purposes, the sites become nothing more than infomercials who's intent is to sell you things.
    Any smart media/league would be really careful when thinking of trying to control in any way what these sites do. Putting restrictions on what can and can't be said, shown, shared, etc., will cause people to go elsewhere, to re-find that freedom which the media/leagues' $$$ has ruined.
    Then again, the NHL doesn't give a rat's ass what its fans want or think, so credibility is not an issue for their braintrust. So it will not surprise me when they ruin facebook/twitter like the record companies ruined myspace.
  11. BillG is Satan
    11. Posted by BillG is Satan Thu Oct 29, 2009 11:50 pm EDT

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    Shouldn't this guy be wearing #8 on his jersey??
    http://twitter.com/GreenLife52/status/5264115073
    http://img405.yfrog.com/i/aq0.jpg/
    This is the irony in the Caps/Thrashers game. They were talking about Ovechkin in the third, went to commercial - a Geico commerical, came back and talked about Ovechkin some more.
    As a Pens fan/Caps hater, I had a good laugh.
  12. empty_amc
    12. Posted by empty_amc Fri Oct 30, 2009 12:26 am EDT

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    habs1rule . . Thanks for the insight. I was planning on going there. However, as a goalie in Minnesota back in the 1970s, I'll play your Hab's #29 -- none better!
  13. jillie168
    13. Posted by jillie168 Fri Oct 30, 2009 5:46 am EDT

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    Well I've been trying to edit my account and keep getting an error page, and when I try to view other pages with stories, I'm also getting an error page. To make it worse, when you try to report there is a technical issue, guess what? you get the same error page!
  14. habs1rule
    14. Posted by habs1rule Fri Oct 30, 2009 11:02 am EDT

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    @12 Sniff....Get lucky for me too!!
  15. Kimmy
    15. Posted by Kimmy Fri Oct 30, 2009 2:07 pm EDT

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    Why doesn't Bettman and the crew figure out a way to get more hockey games on TV. It really pisses me off that the NBA have more games on TV at a given period than the NHL... I live in Philly, so I get to see all the flyer's games (thank GOD), but I'm a fan of the game, so I like to watch other games in the league, which is very hard to do with the limited TV schedule.
  16. justinleon
    16. Posted by justinleon Fri Oct 30, 2009 10:38 pm EDT

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    "It's not in the NHL player's DNA to be self promotional. It's foolish to think that we'll never have a problem, but it's just not who our players are."
    This is why I love hockey!

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